Eyelash Extensions Frequently Asked Questions (FAQ)

How does Eyelashr work?

Eyelashr enables you to conveniently schedule a highly skilled lash stylist to travel to your home, office, hotel or event for professional eyelash extension applications on demand. We match your request with a skilled and thoroughly vetted professional in your area who’s available when and where YOU need them to be. At the scheduled time, a lash stylist will arrive at your door with all the equipment and supplies needed to design or fill in your beautiful set of semi-permanent individual eyelash extensions. All you have to do is relax. Most customers relax and fall asleep during the eyelash extensions application.

What eyelash extension options are offered by Eyelashr?

Eyelashr currently offers Classic Eyelash Extensions and Volume Eyelash Extensions. Refill appointments should be booked no later than 3 weeks after your full set appointment. Full set appointments include a consultation to determine your desired style. Eyelashr also offers the ability to arrange lash parties at your home or event with individual or multiple stylists.

How do I pick an eyelash extension stylist?

For the most convenient booking start from the home page and select a date you’d like to have eyelash extension services, then input your address, select your service and Eyelashr will present time slots available for stylists working in your area.

You can also use the search option to view work examples, read detailed bios and reviews for each lash stylist on Eyelashr and choose the one that matches your needs who serve your location.

How does Eyelashr vet the stylists in its network?

Eyelashr is highly selective of the stylists we choose to provide your on-demand lash services. We conduct thorough background checks on all our stylists and ensure they are fully trained and licensed. Stylist demonstrate their eyelash extension application capabilities. We only accept the highest quality professionals, with a history of excellence and customer satisfaction.

The qualifications to apply eyelash extensions vary from state to state but every professional on the Eyelashr network is required to be trained, licensed or certified through a top tier esthetics, cosmetology or specialty eyelash extension training & certification program.

You can be assured of receiving the highest level of quality, integrity and professionalism when booking through Eyelashr.

Can I book with a specific stylist I’ve used before?

Yes, absolutely! After your first appointment with an Eyelashr stylist, you will be given the option to re-book with them again or choose another stylist working in your area.

Can I book my lash appointment directly with a stylist instead of through Eyelashr?

Eyelashr is able to provide the convenience of lash extension services on demand only because of clients like you! We’re happy to be able to take the stress out of booking your appointments and hope that if you enjoy your beautiful extended lashes, you’ll continue to help us keep this option available to everyone. Stylists are required to to only accept repeat clients that book through the eyelashr website or app.

Do I have to do anything to prepare for my lash appointment?

Yes! Please completely REMOVE ALL MAKEUP from your lashes, eyelids, and undereye area prior to the arrival of your lash stylist. It’s important to thoroughly cleanse any and all makeup from your face. This will minimize cleanup and allow more time for applying your extensions.

You will also need to have a space available to allow the lash stylist to set up a massage table, a chair and small side table. A power source should be close by to power the light that the stylist will bring with her.

What is Eyelashr’s cancellation and rescheduling policy?

You may reschedule or cancel your appointment up to 24 hours before the appointment time with no penalty

  • A reschedule fee of $50 will be charged if you reschedule between 1 hour and 24 hours ahead of a scheduled appointment time.
  • No refund is offered if you reschedule within 1 hour of a scheduled appointment time.
  • A cancellation fee of $75 will be charged if you cancel between 1 hour and 24 hours ahead of a scheduled appointment time.
  • No refund is offered if you cancel within 1 hour of a scheduled appointment time.

Do I need to have any special equipment or setup?

All the supplies, equipment and linens will be provided by your Eyelashr stylist. Please ensure there is an area available at your location that will accommodate a folding massage table (approximately 6 feet long and 2.5 feet wide), a side table for supplies with a working power outlet in close proximity for the stylists lighting

What about parking for the stylist?

When booking, we ask that you provide detailed parking information. If our stylist is unable to find free parking, or none is available in your area, you will need to reimburse the stylist for any parking costs incurred.

You’re not in my city! How can I get an Eyelashr Appointment?

We’re constantly expanding! Check back in here to see if Eyelashr has arrived in your city.

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